If you’ve ever contracted with a company that delivers inconsistent or subpar work, you know not only how frustrating a lack of quality management can be, but also how costly it is. Errors and rework can delay a project’s timeline, increase health and safety risks for on-site personnel, and negatively impact project scope and budget. Inadequate quality management can even lead to poor remedial results, jeopardizing regulatory and compliance mandates. At TerraTherm, we recently rolled out a new Quality Management System (QMS) designed to give you greater confidence in every phase of your project, from planning and implementation to performance monitoring and closeout. This system, centered around our core values of safety, teamwork, and accountability, ensures we can continue providing the same dependability and quality you know and expect from us.
In this blog, we’ll walk through what “quality” means to us, how we deliver it on your projects, and what our QMS means for you: fewer surprises, better coordination, and consistently successful results.
What Do We Mean By Quality?
For clients, quality isn’t just about hitting the technical specifications; it’s about delivering a seamless experience with minimal risk and maximum value.
We define project quality as:
- safe execution of projects,
- successfully meeting technical, budgetary, and schedule goals,
- adherence to contract specifications,
- delivering error-free work, and
- building strong client relationships.
How Do We Ensure Quality For Your Project?
Our QMS is a comprehensive program that spans the full project lifecycle, from concept to completion, organized into four key phases:
- Planning
- Execution
- Verification
- Continuous Improvement
Each phase builds on the last—establishing clear goals and objectives lays the groundwork for planning and execution, while conducting audits and inspections sets the stage for verification and continuous improvement. With these quality control steps in place, we ensure that your project stays on track and delivers the outcomes you expect. (Check out the graphic below for a breakdown of quality steps in each phase.)
Why Does Our Quality Program Matter To You?
This program is our way of safeguarding your investment. It represents our commitment to continuous improvement, seamless coordination, and better results. You deserve a partner that guarantees precise planning and careful execution through tangible quality control steps, giving you greater confidence in your thermal treatment approach. With this new QMS in place, you can trust TerraTherm to execute your project safely, deliver on time and within budget, meet technical goals with precision, and apply innovative solutions to your most complex remediation challenges.
As we continue to navigate the ever-evolving landscape of our industry, TerraTherm's commitment to quality remains unwavering. Our QMS is not just a framework; it's a testament to our dedication to excellence, innovation, and environmental stewardship. Together, we can build a future where quality and sustainability go hand in hand, shaping an elevated standard for thermal remediation. Don’t hesitate to contact me if you have any questions or have a project you would like to discuss.
09.16.25
John LaChance
John LaChance is the Vice President of Development at TerraTherm. In his 30+ year career in the remediation industry, he has worked on a range of project sites, including chemical manufacturing plants, gas stations, oil refineries, railroads, former MGP sites,...